Contact information
This page explains how to reach the business behind this shop. We answer every message ourselves, within one to two business days, and we do not use an automated reply system.
Who we are
RÜDIGER HANS HERMANN THIELEMANN is the business name, and Steinhügel 119, 58455 Witten, Germany is the business address. novatekgear.shop is only a web address: it is the address at which the shop is reached on the internet, it is not the name of the business, and the business is not called novatekgear.shop. Please use the business name and the business address in any letter, complaint or withdrawal notice.
Contact details
- Business name: RÜDIGER HANS HERMANN THIELEMANN
- Business address: Steinhügel 119, 58455 Witten, Germany
- Postal address for complaints and withdrawals: RÜDIGER HANS HERMANN THIELEMANN, Steinhügel 119, 58455 Witten, Germany
- Email: info@novatekgear.shop
- Telephone: +49 212 233002
- Service hours: Monday to Friday, 09:00 to 17:00 Central European Time
- Response time: 1 to 2 business days
Complaints and withdrawal
A complaint, a withdrawal notice or a statutory notice of defect should be sent to the business address above or to info@novatekgear.shop, and it is valid as soon as it reaches us in either form. Please give the order number, the item and what is wrong, and attach photographs where the appearance of the garment matters. We confirm receipt in writing, investigate, and answer within one to two business days; if a case needs longer, we say so and give a date by which you will hear from us.
Order and delivery questions
Please include your order number in every message. If a garment arrived damaged or is not what you ordered, attach photographs of the garment, its labels and the packaging within 48 hours of delivery, so that we can claim with the carrier and resolve it quickly.
Size and fit
Between sizes, or unsure how a fabric behaves after a wash? Send your bust, waist and hip measurements and the item you are considering, and we compare them with the production sample before you buy. Measurements on a product page are taken flat with the points named, so a measurement of a garment you already own is often the most useful comparison.
Stockist and press enquiries
For stockist, press or collaboration enquiries, write to info@novatekgear.shop with a short outline of what you need and we route it to the right person. We answer those messages within one to two business days as well.
Language
Write to us in English or in German; both are answered. The shop itself is in English.
